If you have received a damaged or broken Prism Symmetry product, please complete the form to submit your claim. Include your Prism Order # or PO number, a short description of what happened, and photos of the product and any visible damage. Our team will review your submission and follow up with you about next steps.

Helpful photos to include:

• The damaged panel(s), up close and from a distance
• The packaging or tube, including any shipping labels
• The delivery receipt, if the damage was noted on it

You can upload up to 10 files (JPG, PNG, HEIC, WEBP or PDF, 10 MB each).